Charnos reserves the right to change this policy at any time. When any changes are made, details will be posted on the Charnos website.
Collection and storage of data
When you purchase items from the Charnos website, we need to collect certain personal information from you (i.e. Name, email address, personal address) to enable us to process your order, or to help you with any enquiries you may raise with us. Please be aware that we do not store credit or debit card details, and payments are made through the secure Sage Pay gateway.
Keeping your information safe
Charnos will only ever disclose information to third parties directly involved in the fulfillment of a specific order. Such third party companies include those used for credit/debit card validation & authorisation and order fulfillment.
Any third party supplied with personal information will only have access to the information essential for performing their function and all third parties are under strict obligation to keep your personal information private.
Marketing
Charnos will not contact you for marketing purposes unless you specifically agree to be contacted for this purpose. You may opt-out of these communications at any time by contacting us via phone or email at customer.enquiries@charnos.co.uk
We will never pass on your details to any other third party for marketing communications use.
Changing your details
If any of your personal details change, or if you no longer wish to receive communications from us, you may update your details by logging in to your account on the Charnos website, calling us direct, or emailing us at enquiries@charnos.co.uk (please state your name, email & personal address so we can identify you).
Cookies
Cookies are pieces of information that are stored by your internet browser on your computer's hard drive. The Charnos website uses cookies in order to:
1) Place items in your shopping basket and wish list.
2) Keep track of your current order.
3) Help identify you as you move around our website.
4) Provide site usage information in order to help us improve and develop the products and services we offer.
Security
Charnos takes your privacy very seriously and we are committed to protecting the security of your data both on and off line. We have a number of security measures in place to prevent unauthorised access of information including high-level SSL encryption technology, secure passwords and firewall technology.